Customer Support Chatbot System Prompt

Who This Is For

Product teams, CX leaders, and founders who want to deploy an AI customer support agent that stays on-brand, handles common queries accurately, and escalates gracefully when needed.

What Problem It Solves

A poorly written system prompt produces an AI agent that goes off-topic, gives incorrect information, or fails to represent the brand voice. This prompt generates a precise, battle-tested system prompt that defines the agent's persona, knowledge scope, escalation triggers, and refusal behavior.

Example Use Cases

• A SaaS company deploying a GPT-powered support widget to handle tier-1 queries
• An e-commerce brand automating order status and returns questions before routing to humans
• A marketplace platform creating an agent that handles seller and buyer questions differently

What to Expect

A complete system prompt ready to paste into the system field of any LLM API or AI chat platform — with persona definition, scope rules, escalation logic, and tone guidelines.